|
Product Description
Not the Same Old Customer Service TextbookCustomer Service: Skills for Success uses a variety of activities and example to gain and hold readers’ interest while providing additional insights into the concepts and skills related to customer service.
The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics.
The fifth edition of Customer Service: Skills for Success contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers and case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented. For users of previous editions, you will note a streamlined approach where we have combined material from several previous chapters. If you need the chapters on Time and Stress Management, they can be found on our Web site, www.mhhe.com/customerservice, along with many new activities, case studies, and other support material.
Customers Who Bought This Item Also Bought
- SPEAK (with CourseMate with InfoTrac, 1 term (6 months) Printed Access Card) (New, Engaging Titles from 4LTR Press)
- Keyboarding Course, Lessons 1-25 (with Keyboarding Pro 5 User Guide and Version 5.0.4 CD-ROM) (College Keyboarding)
- SELL (New, Engaging Titles from 4LTR Press)
- Your Career: How To Make It Happen (with Career Transitions Printed Access Card)
- Guide to Business Etiquette (2nd Edition) (Prentice Hall Guide To: Business Communication)
- Food and Beverage Cost Control
- MGMT: Principles of Management (Book and Coursemate Access Card) (New, Engaging Titles from 4LTR Press)
- PROMO 1 (Book Only)
- Electronic Commerce (Ebusiness)
- Retailing Management
*If this is not the "Customer Service Skills for Success" product you were looking for, you can check the other results by clicking this link. Details were last updated on Nov 23, 2024 12:59 +08.