BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Medi

We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high-conflict people. A BIFF Response can be applied in any communication anywhere – online, social media, in a letter or even in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life.

BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely, while being reasonable in return.

BIFF stands for Brief, Informative, Friendly, and Firm. A BIFF response is easy to remember, but hard to do. It takes practice! This little book gives over 20 examples of BIFF responses for all areas of life—plus additional tips to help you deal with high-conflict people anywhere.

This Second Edition includes a new chapter on Coaching for BIFF Responses. Anyone can use this method to help someone else with a BIFF response – by asking 10 simple questions to make it even more effective.

Another helpful tool to shift high-conflict people from blaming to problem-solving is So, What's Your Proposal: Shifting High-Conflict People from Blaming to Problem-Solving, also by Bill Eddy.

Bill Eddy, LCSW, Esq., is a lawyer, therapist, mediator, author, and president of High Conflict Institute. He developed the "high conflict personality" theory and has become an international expert on managing disputes involving high-conflict personalities and personality disorders.

• 5 Types of People Who Can Ruin Your Life: Identifying and Dealing with Narcissists, Sociopaths, and Other High-Conflict Personalities
• Splitting: Protecting Yourself While Divorcing Someone with Borderline or Narcissistic Personality Disorder
• Divorce Poison New and Updated Edition: How to Protect Your Family from Bad-mouthing and Brainwashing
• High Conflict People in Legal Disputes
• It's All Your Fault at Work!: Managing Narcissists and Other High-Conflict People
• So, What's Your Proposal?: Shifting High-Conflict People from Blaming to Problem-Solving in 30 Seconds!
• It's All Your Fault!: 12 Tips for Managing People Who Blame Others for Everything
• The High-Conflict Co-Parenting Survival Guide: Reclaim Your Life One Week At A Time
• Don't Alienate the Kids! Raising Resilient Children While Avoiding High Conflict Divorce
• Dating Radar: Why Your Brain Says Yes to "The One" Who Will Make Your Life Hell