Product Description
The Comprehensive Guide to Customer Service For The 21st Century Even the most successful companies need their customers happy and keep coming back for more. Whether you’re just starting your business and want to lock up great customer service procedures, or you’re an established company looking to revamp your customer service to answer new market needs, this is the resource for you. Unlike other books, brimming with irrelevant and outdated information, Extra Mile offers: • 500 essential tips, divided into eight parts, including: Real-Life Scenarios, Crisis Management, and Building Customer Loyalty • Intel into the customer service secrets of business giants, such as American Express, Southwest Airlines, and Ritz-Carlton Hotels • A section dedicated to providing excellent customer service online • A guide for avoiding conflict and negative reviews with a list of 50 Things Never to Do
Customers Who Bought This Item Also Bought
*If this is not the "
Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most" product you were looking for, you can check the other results by
clicking this link.
Details were last updated on Dec 8, 2024 19:14 +08.