Designing Bots: Creating Conversational Experiences

From Facebook Messenger to Kik, and from Slack bots to Google Assistant, Amazon Alexa, and email bots, the new conversational apps are revolutionizing the way we interact with software. This practical guide shows you how to design and build great conversational experiences and delightful bots that help people be more productive, whether it’s for a new consumer service or an enterprise efficiency product.

Ideal for designers, product managers, and entrepreneurs, this book explores what works and what doesn’t in real-world bot examples, and provides practical design patterns for your bot-building toolbox. You’ll learn how to use an effective onboarding process, outline different flows, define a bot personality, and choose the right balance of rich control and text.

• Explore different bot use-cases and design best practices
• Understand bot anatomy—such as brand and personality, conversations, advanced UI controls—and their associated design patterns
• Learn steps for building a Facebook Messenger consumer bot and a Slack business bot
• Explore the lessons learned and shared experiences of designers and entrepreneurs who have built bots
• Design and prototype your first bot, and experiment with user feedback

• Bottlenecks: Aligning UX Design with User Psychology
• Memes in Digital Culture (The MIT Press Essential Knowledge series): In Digital Culture (MIT Press Essential Knowledge)
• Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
• Designing Voice User Interfaces: Principles of Conversational Experiences
• Hands-On Chatbots and Conversational UI Development: Build chatbots and voice user interfaces with Chatfuel, Dialogflow, Microsoft Bot Framework, Twilio, and Alexa Skills
• Building Chatbots with Python: Using Natural Language Processing and Machine Learning
• Voicebot and Chatbot Design: Flexible conversational interfaces with Amazon Alexa, Google Home, and Facebook Messenger
• Voice User Interface Design
• Conversational Marketing: How the World's Fastest Growing Companies Use Chatbots to Generate Leads 24/7/365 (and How You Can Too)
• Voice Strategy: Creating Useful & Usable Voice Experiences