|
|
Product Description
"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." - Robert I. Sutton, Stanford Professor and author of The No Asshole Rule"A must-read for every leader in their field." - Daniel H. Pink, bestselling author of To Sell is Human
Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line.
In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.
Customers Who Bought This Item Also Bought
- The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't
- Diagnosing and Changing Organizational Culture, Third Edition: Based on the Competing Values Framework
- The Business Ethics Field Guide: The Essential Companion to Leading Your Career and Your Company to Greatness
- Strategy-Driven Talent Management: A Leadership Imperative
- The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It
- The Compensation Handbook, Sixth Edition: A State-of-the-Art Guide to Compensation Strategy and Design
- The Civility Solution: What to Do When People Are Rude
- Talent Wins: The New Playbook for Putting People First
- Choosing Civility
- Bargaining for Advantage: Negotiation Strategies for Reasonable People
*If this is not the "Mastering Civility: A Manifesto for the Workplace" product you were looking for, you can check the other results by clicking this link
.
Details were last updated on Nov 16, 2024 04:35 +08.
