The Art and Science of Telephone Triage: How to Practice Nursing Over the Phone

Product Description

Based on current practice, nursing theory, research and experience, Carol and Liz present a balanced, common-sense, reality-based approach to the practice of telephone triage nursing. This book is a must-read for everyone working in the fields of ambulatory care and telehealth nursing, from manager to educator or front-line nurse. Physicians, administrators and others involved in the provision of care over the telephone will also find this an invaluable resource in understanding the practice of telephone triage nursing. This book has been endorsed by the American Academy of Ambulatory Care Nursing (AAACN).

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