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Product Description
Learning about the Baldrige Criteria for Performance Excellence (CPE) cannot be delegated to the quality or performance excellence department, consultants, or middle management. While senior leaders need not be experts in the criteria, they must be able to read it, ask questions, and role model the learning. This book is focused on helping leaders understand why each part of the criteria is important.The CPE framework provides a high-level or category view of the holistic nature of the CPE. Within these seven categories and the Organizational Profile there are 19 items. This book is written at the item level.
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Details were last updated on Feb 13, 2026 23:53 +08.
