Advanced Customer Analytics: Targeting, Valuing, Segmenting and Loyalty Techniques (Marketing Scienc - medicalbooks.filipinodoctors.org

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Advanced Customer Analytics: Targeting, Valuing, Segmenting and Loyalty Techniques (Marketing Scienc

Brand: Kogan Page
ISBN 0749477156
EAN: 9780749477158
Category: Paperback (Retailing)
List Price: $45.99
Price: $31.94  (Customer Reviews)
You Save: $14.05 (31%)
Dimension: 9.21 x 6.18 x 0.55 inches
Shipping Wt: 0.80 pounds. FREE Shipping (Details)
Availability: In Stock
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Product Description

Advanced Customer Analytics provides a clear guide to the specific analytical challenges faced by the retail sector. The book covers the nature and scale of data obtained in transactions, relative proximity to the consumer and the need to monitor customer behaviour across multiple channels. The book advocates a category management approach, taking into account the need to understand the consumer mindset through elasticity modelling and discount strategies, as well as targeted marketing and loyalty design.

A practical, no-nonsense approach to complex scenarios is taken throughout, breaking down tasks into easily digestible steps. The use of a fictional retail analyst 'Scott' helps to provide accessible examples of practice. Advanced Customer Analytics does not skirt around the complexities of this subject but offers conceptual support to steer retail marketers towards making the right choices for analysing their data.


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