The Essential Guide to Workplace Mediation and Conflict Resolution: Rebuilding Working Relationships - medicalbooks.filipinodoctors.org

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The Essential Guide to Workplace Mediation and Conflict Resolution: Rebuilding Working Relationships

Brand: Kogan Page
Model: Illustrations
ISBN 0749450193
EAN: 9780749450199
Category: Paperback (Management)
List Price: $39.99
Price: $29.53  (Customer Reviews)
You Save: $10.46 (26%)
Dimension: 9.25 x 6.14 x 0.47 inches
Shipping Wt: 0.90 pounds. FREE Shipping (Details)
Availability: In Stock
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Product Description

Workplace mediation is becoming an increasingly popular dispute resolution method to settle interpersonal employee conflicts, including harassment and bullying complaints. There is a direct ratio between the quality of relationships across the workplace and long-term effectiveness and success. Mediation addresses complex relationship difficulties head-on so that working relationships can be restored.

 

Fostering a philosophy of mediation as a culture and a “co-entrepreneurial” business model, Doherty and Guyler consider what mediation is, why it is necessary and how it works, including the main principles of operation and the 6-step structure of a mediation meeting.  They analyze the reasons for conflict and suggest useful everyday communication skills to help defuse anger or aggression.  Real case studies look at specific complaints of bullying, of sexual harassment and of racism, generational conflicts within family businesses and boardroom conflicts between chairmen and CEOs.

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