The Ten Principles Behind Great Customer Experiences (Financial Times Series) - medicalbooks.filipinodoctors.org

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The Ten Principles Behind Great Customer Experiences (Financial Times Series)

Brand: FT Publishing
Manufacturer: FT Publishing International
ISBN 0273775081
EAN: 9780273775089
Category: Paperback (Systems & Planning)
List Price: $44.99
Price: $29.38  (Customer Reviews)
You Save: $15.61 (35%)
Dimension: 9.10 x 6.00 x 0.60 inches
Shipping Wt: 1.05 pounds. FREE Shipping (Details)
Availability: In Stock
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Product Description

Overall WINNER - CMI Management Book of the Year 2014

WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014

 

 

Create a great customer experience whoever you are.

 

Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever.

 

This book covers ten principles you can use to make real world improvements to your customers’ experiences, whatever your business does and whoever you are.

 

For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn’t need to be complicated or cost a fortune.

 


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