|
|
Product Description
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
Customers Who Bought This Item Also Bought
- Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
- The Practice of Adaptive Leadership: Tools and Tactics for Changing Your Organization and the World
- High Conflict People in Legal Disputes
- Beyond Reason: Using Emotions as You Negotiate
- Getting to Yes: Negotiating Agreement Without Giving In
- Crucial Conversations Tools for Talking When Stakes Are High, Second Edition
- Getting Past No: Negotiating in Difficult Situations
- Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
- Thanks for the Feedback: The Science and Art of Receiving Feedback Well
- The Handbook of Dispute Resolution
*If this is not the "Difficult Conversations: How to Discuss What Matters Most" product you were looking for, you can check the other results by clicking this link
.
Details were last updated on Nov 6, 2024 08:10 +08.
