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Kimberly White
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The Shift: How Seeing People as People Changes Everything Kindle Edition

by Kimberly White (Author) Format: Kindle Edition
4.7 4.7 out of 5 stars 68 ratings
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A Simple yet Profound Shift

Seeing people as people is an idea so simple you'll swear you've heard it a million times but so profound you'll never stop learning from it. Kimberly White discovered it in a chain of nursing homes whose leaders, nurses, and housekeepers saw their patients, not as tasks to be ticked off a to-do list, but as valuable human beings.
White helps you to this transformative shift with warm encouragement, insightful guidance, and powerfully moving, true accounts of extraordinary human goodness.
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  1. Print length
    242 pages
  2. Language
    English
  3. Publisher
    Berrett-Koehler Publishers
  4. Publication date
    June 5, 2018
  5. File size
    3.4 MB
  6. Page Flip
    Enabled
  7. Word Wise
    Enabled
  8. Enhanced typesetting
    Enabled
  9. See all details
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Editorial Reviews

Review

“Readers seeking a different kind of self-help guide will find it a positive perspective filled with practical, game-changing applications to everyday life.”
– Midwest Book Review
http://www.midwestbookreview.com/bw/sep_18.htm#rc

“The Shift is a transformative book—a rare view of the defining element of corporate culture, the heart of mankind. It shares what executives most need to learn, first about living, then about leading. It thoroughly inspired, touched, and taught me.”
—Roy E. Christensen, founder and former President and Chairman, Beverly Enterprises, and Chairman, The Ensign Group
 
“This is truly a rare book. On page after page we encounter people living the way we all know we should but often don't. Who could have known it would be so inspiring—and so thoroughly humbling—to enter the lives of such people? The effect is transforming. As we meet these ordinary people we finally know whom we want to be like: we want to be like them. I don't see how I can be the same team member, leader, or person after encountering this book. A complete inspiration to read and genuinely mind-changing.”
—Laura Hart, Vice President, Business Operations, Qualcomm Technologies
 
“I work in a high-tech industry and yet I've never encountered a book that was more relevant to my work. It is a beautiful expression of Arbinger principles—displayed in the most profound dimensions of life—and its effect is truly like magic. The Shift is simultaneously inspiring, touching, and profound. I don't know anyone who wouldn't be deeply taught—and moved—by the remarkable journey found in this book. Few books are truly ‘must-read,’ but The Shift is absolutely one of them.”
—Kimberly Koro, Senior Vice President, Qualcomm Technologies
 
“The Shift is compelling and delightful; it is easy to read and brings to mind so many memories, so many real-life situations that I could identify with—not just nursing home situations but in my daily life as a daughter, sister, wife, mother, friend, employee.”
—Stacy Parkinson, SNF owner, attorney, and former First Lady of Kansas
 
“Delightful. Inspiring. Humbling. The Shift will remind you that no matter your profession or life pursuits, we all interact with other people and must learn how to work together. The principles contained herein, if applied and practiced, will transform and enrich relationships and lead to a greater sense of satisfaction. This book belongs on the shelf alongside all the great business and self-improvement works of our time. It has changed the way I approach my colleagues and clients and helped instill in me a greater purpose for what I do every day. Read the book. Make the shift. Reap the benefits.”
—Darren Henderson, Founding Partner, Corient Capital Partners, LLC
 
“After decades as a SNF executive, I found The Shift to be a wonderful and delightful book that should be required reading, not just for the leadership team, but for every CNA, nurse, housekeeper, social worker, and recreation therapist. Learning to see our residents, fellow employees, and family members as real people with real worth, instead of charges, problems, or duties, will change both their lives and ours. Thank you for an important and refreshing look at a calling worthy of our full hearts.”
—Todd Hansen, SNF administrator and former state health-care association president

About the Author

Kimberly White is a writer, certified Arbinger presenter and former research assistant to the founder of the Arbinger Institute, Terry Warner. Her nine months of research for this book included dozens of hours working alongside nursing home employees in offices, vans, patient rooms, and kitchens.

Product details

  • ASIN ‏ : ‎ B07B4NKZD4
  • Publisher ‏ : ‎ Berrett-Koehler Publishers (June 5, 2018)
  • Publication date ‏ : ‎ June 5, 2018
  • Language ‏ : ‎ English
  • File size ‏ : ‎ 3.4 MB
  • Text-to-Speech ‏ : ‎ Enabled
  • Screen Reader ‏ : ‎ Supported
  • Enhanced typesetting ‏ : ‎ Enabled
  • X-Ray ‏ : ‎ Enabled
  • Word Wise ‏ : ‎ Enabled
  • Print length ‏ : ‎ 242 pages
  • Customer Reviews:
    4.7 4.7 out of 5 stars 68 ratings

About the author

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Kimberly White

Kimberly White

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Kimberly White is the perpetually amused mother of some very theatrical children, and the lucky wife of the funniest person she’s ever known. Her nine months of research for The Shift included dozens of hours working alongside nursing home employees in offices, showers, vans, patient rooms, kitchens, and one very creepy basement. This is her first book.

Kimberly earned a degree in philosophy, studying under C. Terry Warner and serving as his longtime research assistant. She was editor of her department’s undergraduate philosophy journal and copy editor for Epoche: A Journal for the History of Philosophy. She has also worked for the Arbinger Institute as a group instructor and as a first-draft editor of Leadership and Self-Deception.

She and her husband, Zachary, spent about two years in England being deliriously happy and then eleven years in New York City being deliriously crowded. They recently moved from Harlem to the village of Pawnee, Illinois, where they have gloried in midwestern sunsets and accumulated pets at an alarming rate.

Customer reviews

4.7 out of 5 stars
68 global ratings

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Customers say

Customers find the book thought-provoking and profound. They say it helps them appreciate their strengths and weaknesses. The book is described as an excellent read suitable for all professions, with thoughtful writing and a tender message about goodness and humanity.

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Thought provokingReadability
11 customers mention "Thought provoking"11 positive0 negative

Customers find the book profound and transformative. It helps them reflect on their own behavior. The author presents life lessons for everyone to learn and be inspired from. They appreciate the vivid examples and powerful metaphors of human greatness and potential when seen as people.

"...this book, because her work here speaks to a more universal and deeply human place, outside of, and antecedent to, the political clashes over which..." Read more

"...'s stories take place in nursing homes, but the concepts presented are absolutely translatable to life outside of the nursing home environment...." Read more

"...I found myself engrossed in the many examples of human greatness and potential of people when they are seen as people...." Read more

"Can't say enough how good this book is and how mindset shifting it can be if you have eyes to see. "When I changed, the whole world changed."" Read more

9 customers mention "Readability"9 positive0 negative

Customers find the book easy to read and enjoyable. They say it's well-written and suitable for all professions.

"...and am incredibly proud that one of my own has written such an excellent, profound and transformative book!..." Read more

"...I am still reading the book, but am very much enjoying it...." Read more

"...I would say all of the above and more. I loved this book, and even more so as a student working towards my MSW...." Read more

"Can't say enough how good this book is and how mindset shifting it can be if you have eyes to see. "When I changed, the whole world changed."" Read more

Great for Anyone Trying to Improve Relationships
5 out of 5 stars
Great for Anyone Trying to Improve Relationships
This book helped me to reflect on my own behavior in my co-parenting relationship with a difficult ex. The author weaves in her own relationship Shift in her marriage and it touched my heart. Thank you, Kimberly, for sharing your research and your own journey with the rest of us. ☮️
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Top reviews from the United States

  • Ian Hansen
    5.0 out of 5 stars Beautiful moral witness in an era of moralized personal and political divisions
    Reviewed in the United States on October 23, 2018
    Verified Purchase
    In the interests of full disclosure, I must note that I am not an unbiased reviewer. I am the author's cousin, and am incredibly proud that one of my own has written such an excellent, profound and transformative book!

    That said, you really don't have to be related to her to be moved to tears, and inspired to try something new with your life, by The Shift. As White's cousin (I want to call her Kim, but from y'all she deserves last name respect), I am also aware of her politics. They angle away from my own in not quite an opposite but certainly a different direction. Our views are different enough that we might find each other on the opposite sides of opposing demonstrations if we ever ended up going to the same clash of demonstrations (which hopefully we will not--or at least I hope our families still meet up for dinner afterwards).

    White's politics are not on display in this book, because her work here speaks to a more universal and deeply human place, outside of, and antecedent to, the political clashes over which ideological faction should have more power over life, death, freedom, confinement, how wealth gets made and how it gets distributed. Her book speaks to a place from which we can negotiate our political, moral, and--the book's specialty-- personal divides in a spirit of mutual respect, receptivity, humility, and, yes, love.

    I hope The Shift is the beginning of White coming to have an increasingly influential voice in the tender places of this country's heart, and of the world's. And God knows we need more tenderness of heart right now, to weather the intense and traumatic clashes we have with each other, individual and collective, small and large. Sometimes those clashes are violent and oppressive vertical abuses of power born of unjust distributions of power. Sometimes the clashes are more horizontally fraternal than that, though, and in the latter case, at least, tenderness is essential. We also need that tenderness to care effectively for those most vulnerably in need of care, regardless of how they may trigger us.

    White's stories of a nursing home seeking collectively to be humane and of a rocky marriage trying to right itself provide vivid examples and powerful metaphors of who we all need to be going forward.
    4 people found this helpful
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  • Renee
    5.0 out of 5 stars The Shift
    Reviewed in the United States on November 22, 2023
    Verified Purchase
    Super speedy delivery-thank you!

    I am still reading the book, but am very much enjoying it. We have a family member that lives in a skilled nursing facility, and that is primarily what attracted me to this book. The concept of the employees seeing the residents as people every bit as real and complex as they are themselves, and not just a number or faceless person to be taken care of to earn a paycheck shouldn't be revolutionary, but sometimes it seems like it is.

    Nursing homes can be very difficult places to be in, whether as a resident, employee, or as a visitor. Apart from holidays or birthdays or some other special occasion, at least from my own personal observations, it does not appear that many of residents receive regular visitors at the facility where my relative lives, which I find very sad. The book's stories take place in nursing homes, but the concepts presented are absolutely translatable to life outside of the nursing home environment. Definitely worth a read!
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  • It's Just Me
    4.0 out of 5 stars Shifting into empathy
    Reviewed in the United States on May 30, 2018
    Amazon Vine Customer Review of Free Product( What's this? )
    Part memoir, part critical look at the nursing home industry, part look at using empathy to change your life and the lives of others. This is a very good book, but it is not unique in its insights. Daniel J. Siegel’s Mindsight: The New Science of Personal Transformation is a more comprehensive look at the topic of empathy, for yourself and others and how those are interconnected, though it is not focused on the workplace.

    To give you a better idea of just what this covers, here’s a look at the contents, including the subheadings within chapters.
    1: The Shift and Why It Matters – What the shift looks like; Can it work for you?
    2: Missing the Gorilla: Why We See People as Objects – The Doug Coulson problem; Warner, Arbinger, and HG; The Gorilla
    3: Soft Like a Brick: The Power of Seeing People as People – A workplace that feels like home; The hardest kind of “soft”; The cascade; The yearning
    4: If You Can Do It Here, You Can Do It Anywhere – “They deserve”; What’s the best part of your job?; The author and the angel: a thought experiment
    5: The Paradise Delusion: What the Shift Isn’t – Howie and Helga; Jerry and Andy;
    6: The First Key: Pay Attention – One little thing; What would that do for her?; Alice
    7: How to Use the First Key: Toil With Them – Leading people as people; A new person to respond to
    8: The Second Key: Look Through Their Eyes – Look through the pain in her eyes; The shift changes everything; What to look for; What makes this hard for you?
    9: How to Use the Second Key: The Thirty-Day Rule – From Kansas to Oz; Take a bullet; Why it works; Being a cheerleader
    10: The Third Key: Realize I’m the Problem – The attribution error; The attentive CNA; My shift; Everything changes
    11: How to Use the Third Key: When You’re Still a Jerk – Don’t be “nice”; It’s not about personality; The blanket
    12: Staying Shifted: Why Behavioral Rules Won’t Help Us – Rules are self-focused; The two faces of behaviors; Colonization; Behavioral change fails; What do we use instead of behavioral rules?
    13: What’s the Right Thing To Do?: Using the Shift When Things are Tough – No excuses; Jim and Matt
    14: The Poop Chapter: Astonishing Things Transformed by the Shift – When true friends pass away; The secret weapon; Catch it
    15: Part of the Solution: How the Shift Solves Disagreements; The struggle of the hooked fish; The tell means it’s time to listen
    16: Welcome to the New World – Pet peeves; Don’t turn away; “You found me”

    But that’s JustMe.
    2 people found this helpful
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