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HQ Solutions: Resource for the Healthcare Quality Professional Fourth Edition

by NAHQ (Author), Luc R. Pelletier (Author), Christy L. Beaudin (Author)
4.6 4.6 out of 5 stars 221 ratings
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Selected as a Doody's Core Title for 2022!

For comprehensive guidance on creating quality structures that support patient/provider collaboration, cost-effective solutions, and safe, efficient care, get the fully updated HQ Solutions , an official publication of the National Association for Healthcare Quality (NAHQ).
Written by HQ experts and applicable to all practice settings, this essential resource offers healthcare quality professionals the theoretical and practical basis for safe, reliable, cost-effective care, including the use of state-of-the-art tools for measuring, monitoring, selecting, and managing data. Invaluable for preparing for the Certified Professional in Healthcare Quality® (CPHQ) certification exam, this is an optimal healthcare quality professional’s resource.
Create a safer, more efficient care environment, with proven quality improvement practices …
  • NEW quality and safety tools and techniques adaptable to any care setting
  • NEWand updated content on recent changes in U.S. healthcare quality requirements, legislation, and reform
  • NEW content on core skills and methods of organizational leadership, patient safety, performance and process improvement, and health data analytics
  • Key resource for HQ principles and practices —vital for healthcare quality professionals including nurses, instructors, researchers, consultants, and clinicians in all practice settings, including home care, hospices, skilled nursing facilities, rehab, and ambulatory care, as well as healthcare organizations, healthcare boards, and government agencies
  • Organizational Leadership
    • Leadership fundamentals and principles, quality and safety infrastructure, strategic planning, and change management
    • Real-life scenarios solved with proven leadership formulas and evidence-based solutions
    • Performance measures, key performance and quality indicators, and performance improvement models
    Accreditation, Regulation, and Continuous Readiness
    • Impact of regulations on healthcare quality and safety
    • Continuous readiness activities
    • Organizational assessment, survey procedures, and more
    Health Data Analytics
    • Foundations of a solid data management system
    • Tools, approaches, and application of data management systems, data collection, interpretation, and reporting
    • Analysis tools and basic statistical techniques and methods
    Patient Safety
    • Practical tools for safety assessment, planning, implementation, and evaluation
    • Components of a safety culture
    • Effective risk management strategies
    • Performance, Safety, and Process Improvement
    • Key principles and practices
    • Critical pathways, effective team building, decision support, benchmarking
    • IOM imperatives, analysis and interpretation of data, decision-support tools , and more

About the Authors/Editors
Luc R. Pelletier, MSN APRN PMHCNS-BC CPHQ FNAHQ FAAN, is Senior Specialist in Nursing at Sharp Mesa Vista Hospital, an adjunct professor at the University of San Diego Hahn School of Nursing and Health Science, a core adjunct faculty member at National University, and a healthcare consultant in San Diego, California.
Christy L. Beaudin, PhD LCSW CPHQ FNAHQ is Principal Consultant with CL Beaudin & Associates in Los Angeles, CA and is adjunct faculty at the University of Redlands.
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Previous page
  1. ISBN-10
    1496389778
  2. ISBN-13
    978-1496389770
  3. Edition
    Fourth
  4. Publisher
    LWW
  5. Publication date
    December 12, 2017
  6. Language
    English
  7. Dimensions
    8.5 x 0.5 x 11 inches
  8. Print length
    344 pages
  9. See all details
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Product details

  • Publisher ‏ : ‎ LWW; Fourth edition (December 12, 2017)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 344 pages
  • ISBN-10 ‏ : ‎ 1496389778
  • ISBN-13 ‏ : ‎ 978-1496389770
  • Item Weight ‏ : ‎ 1.55 pounds
  • Dimensions ‏ : ‎ 8.5 x 0.5 x 11 inches
  • Customer Reviews:
    4.6 4.6 out of 5 stars 221 ratings

Customer reviews

4.6 out of 5 stars
4.6 out of 5
221 global ratings

Top reviews from the United States

ElizAmazon
5.0 out of 5 stars Buy this Guide, Do NOT buy Mometrix
Reviewed in the United States on March 8, 2021
Verified Purchase
This book is excellent. I took my CPHQ exam today and felt it prepared me well for the concepts asked, was current, and well-organized. It was key to have industry experience too, but am SOO grateful I had this tool. Prior to purchasing this resource I had started with the Mometrix CPHQ prep book which was disorganized, inaccurate, and pointed me in the wrong direction. I have teammates taking this exam next and I will recommend this NAHQ book to all!!
14 people found this helpful
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Z. Alanezi
5.0 out of 5 stars Great resource for exam and work
Reviewed in the United States on September 14, 2018
Verified Purchase
Very informative and easy to read with many colored tables and graphs. For the CPHQ exam, I’d advice also getting the Quality Toolbox book by Nancy Tague for better explanations and examples of the quality and process improvement tools (I also got the Janet brown quality handbook, but it’s text heavy and not that easy to read, i’d wouldn’t advice purchasing it).
Tip: don’t take the free online practice exams, they are full of mistakes.
46 people found this helpful
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Christina
5.0 out of 5 stars Definite must
Reviewed in the United States on November 2, 2018
Verified Purchase
The study guide was comprehensive and this is the one I would recommend as it’s published by the organization that writes the exam questions but I would also recommend answering practice questions to prepare for the test. I passed my exam.
14 people found this helpful
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Jordan99
4.0 out of 5 stars Great Resource for the CPHQ Examination
Reviewed in the United States on August 31, 2020
I have a background in healthcare and have been in quality for about 4 years. I wanted to take my CPHQ exam, so I basically studied this book for about 4 months. Then I purchased, the NAHQ's practice tests and studied those. I have to say that the practice tests are excellent because you really have an opportunity to test your knowledge and the tests include rationales for all answers (correct and incorrect). These tools, the book and tests, helped me to successfully pass the examination.
3 people found this helpful
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D. Blaskie
5.0 out of 5 stars Studying
Reviewed in the United States on February 18, 2018
Verified Purchase
I am in the process of studying for the CPHQ exam. I love the kindle version of this book because even if I don’t have my ipad with me I can always read it on my phone. I love the features of highlighting, creating flash cards, notes, etc.
The book follows the outline of the test which is great. Whenever I find a concept that I need more information on, I look it up online and enter a note. Having all my notes, bookmarks, and highlighted phrases together in one place makes studying much easier than hauling around a book!
19 people found this helpful
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Zanna
5.0 out of 5 stars Great Resource
Reviewed in the United States on October 26, 2018
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So much content packed in but super helpful!
2 people found this helpful
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Dee Dee
5.0 out of 5 stars Good Read
Reviewed in the United States on March 24, 2021
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Very good read.
One person found this helpful
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Cyrus Hoseini
3.0 out of 5 stars Solid content, not so great structure
Reviewed in the United States on May 18, 2020
Verified Purchase
There are many aspects of this book that I really liked, particular, the coverage of health care quality body of knowledge in general. In a few areas, the presentation of information was brilliant, as an example, the summarization quality management tools (including concise and brilliantly presented summary of control charts). I wanted to give the book 3.5 starts and had to settle with 3 or 4 and after some deliberation, I gave it 3. The reason is the poor presentation of the information in general and especially in patient safety section. I personally bought the book specifically to educate myself on patient safety and prep for the Certified Professional in Healthcare Quality (CPHQ) exam, which I passed. I found reading and comprehending the text in many areas and again, particularly in the patient safety section to be a difficult job. The information is presented in a very monotone fashion and as if you are reading a collection of training materials which are merged together without making sure the text is cohesive. Terms and organizations were not logically introduced and events are not chronically narrated. As a result, I had to frequently go back few pages or chapters back and re-read part of the text to make sense of a concept. In general, this book is a better reference than a study and training material, and perhaps, this has always been the intention of the authors.
7 people found this helpful
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Top reviews from other countries

Ahtisham parvez
5.0 out of 5 stars Good
Reviewed in Canada on December 13, 2021
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It’s ok
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Afsoon
5.0 out of 5 stars Ahead of Time
Reviewed in Canada on July 26, 2019
Verified Purchase
Received the book ahead of the scheduled date. Quite satisfied with the quality as well as the price.
Needless to say, the book is invaluable.
Thank you.
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