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The item is fairly worn but still readable. The book may have some cosmetic wear like creased spine, cover, scratches, curled corners, folded pages, sunburn, stains, water damage, bent, torn, damaged binding, dent. The dust jacket if present, may be marked, and have considerable heavy wear. The book might be ex-library copy, and may have the markings and stickers associated from the library - The book may have considerable highlights, notes, underlined pages but the text is legible The item is fairly worn but still readable. The book may have some cosmetic wear like creased spine, cover, scratches, curled corners, folded pages, sunburn, stains, water damage, bent, torn, damaged binding, dent. The dust jacket if present, may be marked, and have considerable heavy wear. The book might be ex-library copy, and may have the markings and stickers associated from the library - The book may have considerable highlights, notes, underlined pages but the text is legible See less
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Reference and Information Services: An Introduction (Library and Information Science Text) 5th Edition

by Linda C. Smith (Editor), Melissa A. Wong (Editor)
4.4 4.4 out of 5 stars 67 ratings
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A user favorite through four previous editions, the fifth edition of this classic text remains an ideal resource for anyone seeking to master the latest nuances in reference and information services. Edited by reference authority Linda C. Smith and Melissa A. Wong, the single-volume work is presented in three parts. Part I focuses primarily on new ideas and methods for providing reference service. Part II shares information on how to evaluate and search on electronic sources and also examines the content, structure, and advantages of various types of print and electronic outlets. Part III explores the future of reference services.

The book has been updated throughout to reflect the impact of fast-changing technology and the resulting changes in user behavior. Discussion of virtual/digital reference is now integrated throughout the services chapters, and the book now includes separate chapters on consortia and cooperation; marketing and promotion of reference services; readers' advisory services; business, health, and legal sources; and primary and archival sources. In addition, you'll find more emphasis on responding to the needs of specific populations, including children and young adults.

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  1. ISBN-10
    1440836965
  2. ISBN-13
    978-1440836961
  3. Edition
    5th
  4. Publisher
    Libraries Unlimited
  5. Publication date
    August 29, 2016
  6. Part of series
    Library and Information Science Text
  7. Language
    English
  8. Dimensions
    7 x 1.5 x 9.75 inches
  9. Print length
    896 pages
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Reference and Information Services: An Introduction (Library and Information Science Text Series)
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Editorial Reviews

About the Author

Linda C. Smith is professor and associate dean for academic programs in the Graduate School of Library and Information Science at the University of Illinois at Urbana-Champaign.

Melissa A. Wong has been an online instructor for the University of Illinois since 2001, teaching courses in reference, instruction, management, and academic librarianship.

Product details

  • Publisher ‏ : ‎ Libraries Unlimited; 5th edition (August 29, 2016)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 896 pages
  • ISBN-10 ‏ : ‎ 1440836965
  • ISBN-13 ‏ : ‎ 978-1440836961
  • Item Weight ‏ : ‎ 3.45 pounds
  • Dimensions ‏ : ‎ 7 x 1.5 x 9.75 inches
  • Customer Reviews:
    4.4 4.4 out of 5 stars 67 ratings

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Melissa A. Wong

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4.4 out of 5 stars
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