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Smart Questions: The Essential Strategy for Successful Managers Paperback – November 1, 2000

by Dorothy Leeds (Author)
4.6 out of 5 stars 23 ratings
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Whether you manage one person or hundreds, asking the right question at the right time is one of the most valuable skills you can have. It’s what distinguishes a good manager from a great one. This definitive guide shows you how to ask for the most from your staff—and get it!

• Enhance “people productivity” through motivation
• Turn your question into positive action
• Ask the right question of the right person, at the right time
• Conduct a hiring interview, the Smart Questions way
• Reduce mistakes and overcome objections
• Solve problems and gain control over volatile situations

“Dorothy Leads has contributed enormously to the practice of good management. This is a book you should read.”—Nancy Austin, coauthor of A Passion for Excellence
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  1. Print length
    336 pages
  2. Language
    English
  3. Publication date
    November 1, 2000
  4. Dimensions
    5.13 x 0.84 x 8 inches
  5. ISBN-10
    0425176592
  6. ISBN-13
    978-0425176597
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Editorial Reviews

About the Author

Dorothy Leeds, a sought-after motivational speaker, has contributed to and been featured in numerous publications including The New York Times, USA Today, Money, Forbes, and Business Week.

Product details

  • Publisher ‏ : ‎ Penguin Publishing Group (November 1, 2000)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 336 pages
  • ISBN-10 ‏ : ‎ 0425176592
  • ISBN-13 ‏ : ‎ 978-0425176597
  • Item Weight ‏ : ‎ 9.6 ounces
  • Dimensions ‏ : ‎ 5.13 x 0.84 x 8 inches
  • Customer Reviews:
    4.6 out of 5 stars 23 ratings

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Dorothy Leeds

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4.6 out of 5 stars
23 global ratings

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Top reviews from the United States

  • Cathy Thorsen
    5.0 out of 5 stars Positively Implementing Change
    Reviewed in the United States on August 30, 2006
    Verified Purchase
    This book is helpful in learning to frame questions that help to effect positive change. Most people are more willing to accept answers that they discover for themselves. And of course, no one will make any real change unless they want to. The best you can get with force is outward conformity, and you will only get it to the degree that employees feel they "must" go along with. It takes a lot less energy to help people find their own internal motivation than it does to push or drag them along.
    7 people found this helpful
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  • Amazon Customer
    5.0 out of 5 stars Five Stars
    Reviewed in the United States on August 27, 2016
    Verified Purchase
    Excellent read must have for anyone who wants to get ahead.
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  • Zach
    3.0 out of 5 stars too much
    Reviewed in the United States on May 9, 2009
    Verified Purchase
    This is a pretty good book for finding a lot of ideas of the kinds of questions that could be useful, but there are too many of them with, to my view, a cohesive, practical theme bringing it all together. In the same book order, I found more useful "Change Your Questions, Change Your Life," by Marilee Adams, which is very simple and useful in both personal and professional realms. I've introduced her basic ideas at work and home and they are so easy and helpful, the ideas in them have caught on and actually used!

    I'm going to use the Smart Questions more as an encyclopedia to look up situations in which her suggestions seem useful. For example, I like the section on coaching, which I've already used at work.

    So, if you have the time and bucks get both. Otherwise, I'd go with Adams book.
    9 people found this helpful
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  • lef41
    5.0 out of 5 stars Five Stars
    Reviewed in the United States on December 31, 2016
    Verified Purchase
    Great business insights. Should be read by managers.........
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  • Magster
    4.0 out of 5 stars Good resource
    Reviewed in the United States on May 29, 2016
    Verified Purchase
    This is non-fiction and a very good source of information for leaders and managers. The copy I received (used) had a bit more highlighting and notes than I would have liked.
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  • Bread Angel
    5.0 out of 5 stars Old Book, Timeless Advise
    Reviewed in the United States on March 27, 2012
    I have used this book and the information in this book in my personal and business life for many years. My copy is well used and I advise a lot of people to use it. It has given me the power to take on bullies and arrogant/ignorant people. I have just ordered Ms. Leed's more current book and hope it is as good as this one.
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  • Bill Wiersma
    5.0 out of 5 stars Great Companion to The 7 Powers of Questions
    Reviewed in the United States on March 4, 2006
    This is a great companion to Leeds earlier book--7 Powers of Questions. There's some great practical tips here that will help you work smart, have greater interpersonal influence, and avoid shooting yourself in the foot.

    Bill Wiersma, Author, The Big AHA
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  • Ned R.
    5.0 out of 5 stars Questions Rule
    Reviewed in the United States on December 11, 2004
    I am in Consulting and I convert most of my statements to questions; and boy, it works. First few chapters of this book are essential to your business communications.
    6 people found this helpful
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