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Veterinary Receptionist's Handbook Spiral-bound – March 1, 2014

by M.T. McClister (Author), DVM (Author), Amy Midgley (Author),
4.4 4.4 out of 5 stars 39 ratings
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Veterinary receptionists represent animal hospitals. They're the first people clients meet when arriving and the last seen when leaving. Veterinarian's messages are often delivered by them. One of the most rewarding positions at a practice, a veterinary receptionist is also the most important often deeply influencing the loyalty of clients.

This handbook is written not only for practice managers to guide receptionists, but for receptionists to read themselves.

In addition to commonsense advice from experienced receptionists, it offers clear, concise instructions on animal care and veterinary customer service such as scheduling appointments, answering the phone, interacting with clients, contributing to practice marketing, handling emergencies, dispensing drugs. It also contains helpful answers to common questions about medical problems, surgical procedures including spay/neuter procedures, diagnostic tests, vaccinations, parasite control, and issues related to both small animals and horses.

Revised and refined to reflect the modern veterinary practice, the new 3rd edition features:
A new chapter on fast-growing social media, Web resources for medical/general practice info. Updated, easier-to-use look and feel.

It's the perfect training tool for new and eager-to-learn veterinary receptionists to excel at their job.
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Previous page
  1. Print length
    223 pages
  2. Language
    English
  3. Publisher
    Advanstar Communications
  4. Publication date
    March 1, 2014
  5. ISBN-10
    1607592657
  6. ISBN-13
    978-1607592655
  7. See all details
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Editorial Reviews

About the Author

Authored by M. T. McClister and Amy Midgley, two experts on the intricacies of veterinary office and veterinary business administrative support work.

Product details

  • Publisher ‏ : ‎ Advanstar Communications; Third edition (March 1, 2014)
  • Language ‏ : ‎ English
  • Spiral-bound ‏ : ‎ 223 pages
  • ISBN-10 ‏ : ‎ 1607592657
  • ISBN-13 ‏ : ‎ 978-1607592655
  • Item Weight ‏ : ‎ 12 ounces
  • Customer Reviews:
    4.4 4.4 out of 5 stars 39 ratings

Customer reviews

4.4 out of 5 stars
4.4 out of 5
39 global ratings

Top reviews from the United States

Ebalinna Vaughn
5.0 out of 5 stars Must have for a veterinary receptionist.
Reviewed in the United States on March 2, 2015
Verified Purchase
This is an excellent resource for a veterinary clinic and receptionist. I bought the first edition many years ago and this is a very nice update.
2 people found this helpful
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B-ren
4.0 out of 5 stars It's not that good
Reviewed in the United States on October 13, 2019
Verified Purchase
Although this book does help me to appreciate the work of a veterinary receptionist, it's mostly filler with a little useful information in between. I bought this because it was required for a class, I wouldn't suggest buying it unless you have to.
2 people found this helpful
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Nicole M. Horton
5.0 out of 5 stars Great book!
Reviewed in the United States on October 18, 2019
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Love this book!
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Buddo
5.0 out of 5 stars Satisfied!!!
Reviewed in the United States on February 19, 2016
Verified Purchase
Needed as Course Text. Was sent correct book and in projected time! No complaints! 🌟
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oreo
5.0 out of 5 stars Five Stars
Reviewed in the United States on October 21, 2016
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Great book!
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Kindle Customer
4.0 out of 5 stars This is an excellent training tool
Reviewed in the United States on August 22, 2015
Verified Purchase
This is an excellent training tool. We are using to expand our reception knowledge and to help train a new person.
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Mikaela
5.0 out of 5 stars Five Stars
Reviewed in the United States on February 4, 2016
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Just what I needed!
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carole6836
1.0 out of 5 stars Not what I expected... hard to follow ...
Reviewed in the United States on May 20, 2015
Verified Purchase
Not what I expected...hard to follow. Not something that a new receptionist can pick up and look up answers quickly.
4 people found this helpful
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Top reviews from other countries

M. Dove
5.0 out of 5 stars I love it! Thank you so much
Reviewed in Canada on September 14, 2016
Verified Purchase
I love it! Thank you so much. I appreciate this updated version so much. It has all the information I wanted from the older version plus information on electronic technology used in the industry. I am currently reading it, but so far, excellent. Also, delivery time, condition of textbook irreproachable.
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