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Name: Sticking Points: How to Get 4 Generations Working Together in the 12 Places They Come Apart: Shaw, Haydn, Covey, Stephen M. R.: 9781414364711: Amazon.com: Books
Price: 8.18 USD
Availability: LimitedAvailability
Rating: 4.5 (235 reviews)

Haydn Shaw

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Sticking Points: How to Get 4 Generations Working Together in the 12 Places They Come Apart Hardcover – Illustrated, August 1, 2013

by Haydn Shaw (Author), Stephen M. R. Covey (Foreword)

4.5 235 ratings

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Sticking Points: How to Get 5 Generations Working Together in the 12 Places They Come Apart
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This is the first time in American history that we have had four different generations working side-by-side in the workplace: the Traditionalists (born before 1945), the Baby Boomers (born 1945-1964), Gen X (born 1965-1980), and the Millennials (born 1981-2001).

Haydn Shaw, popular business speaker and generational expert, has identified 12 places where the 4 generations typically come apart in the workplace (and in life as well). These sticking points revolve around differing attitudes toward managing one’s own time, texting, social media, organizational structure, and of course, clothing preferences. If we don’t learn to work together and stick together around these 12 sticking points, then we’ll be wasting a lot of time fighting each other instead of enjoying a friendly and productive team. Sticking Points is a must-read book that will help you understand the generational differences you encounter while teaching how we can learn to speak one another’s language and get better results together.

Print length

288 pages
Language

English
Publisher

Tyndale Momentum
Publication date

August 1, 2013
Dimensions

5.7 x 1.1 x 8.4 inches
ISBN-10

9781414364711
ISBN-13

978-1414364711
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Editorial Reviews

Review

Haydn not only turns automatic contention between the generations into understanding, but reveals the opportunities. A must-read! Ron McMillan, coauthor of four New York Times Bestsellers, including Crucial Conversations

Sticking Points provides a practical way to turn generational tensions into team results so we don’t miss the many benefits this new generation can bring. Your whole team will want to read and talk about this book. Don Tapscott, author of 15 widely read books, including Macrowikinomics: New Solutions for a connected planet

The secret to future success lies in GQ: generational intelligence. Read this book! Tim Sanders, CEO of Net Minds and author of Today We Are Rich and Love is the killer app

From the Inside Flap

When I'm speaking and consulting on generations, people frequently ask me to recommend a book to help them handle generational differences in their workplaces--a single resource that covers all four generations and is up-to-date, readable, and practical. When I told them I didn't know of any one book like that, they told me I'd better start writing.In this book, I wanted to provide a practical resource for those people who approach me--a guide to all four generations, following a methodology that has helped thousands of people deal with the twelve issues most likely to pull teams apart. When we understand why another generation thinks the way they do, we are much more likely to appreciate their differences and speak their language. We are much more likely to stick together.To make it practical, I've included . . .comparisons of how generations think. a five-step plan for leading rather than managing generational differences. ways to apply this five-step plan to each of the twelve generational sticking points. answers to the most common questions I get asked about generational differences.Generational tensions are inevitable, but they don't have to leave you stuck. This book will help you to get the four generations working together in the twelve places they tend to come apart. Haydn Shaw has researched the generations and helped clients regarding generational differences for over twenty years. He is the author of FranklinCovey's bestselling workshops Leading Across Generations and Working Across Generations. Haydn has worked with more than 1,500 businesses (from Fortune 500 companies to start-ups), not-for-profit organizations, and governmental agencies, speaking and consulting on leadership, management, change, and generations. Haydn lives in a Chicago suburb in a multigenerational household.

From the Back Cover

“Why can’t they stop texting and make eye contact?”
“What’s wrong with leaving work early and finishing up at home?”

For the first time ever there are four generations working side by side in America’s workplaces:

Traditionalists (born before 1945)
Baby Boomers (born 1946–1964)
Gen Xers (born 1965–1980)
Millennials (born 1981–2001)

Having four generations in the workplace is revealing surprising generational differences, which popular business speaker and generational expert Haydn Shaw calls “sticking points.” These sticking points lead to misunderstanding, irritation, and stereotyping that hurts results and gets teams stuck.

There’s no need to remain stuck.
In Sticking Points, Haydn Shaw, using humor and pointed examples, shows you how to apply a five-step process to the twelve sticking points where the four generations tend to come apart. These sticking points revolve around differing attitudes toward work hours, texting, social media, respect, and dress code, among others. Sticking Points is a must-read book that will help you understand the generational differences you encounter while teaching all of us how we can learn to speak one another’s language and get better results together.

When I’m speaking and consulting on generations, people frequently ask me to recommend a book to help them handle generational differences in their workplaces―a single resource that covers all four generations and is up-to-date, readable, and practical. When I told them I didn’t know of any one book like that, they told me I’d better start writing.

In this book, I wanted to provide a practical resource for those people who approach me―a guide to all four generations, following a methodology that has helped thousands of people deal with the twelve issues most likely to pull teams apart. When we understand why another generation thinks the way they do, we are much more likely to appreciate their differences and speak their language. We are much more likely to stick together.

To make it practical, I’ve included . . .

comparisons of how generations think.
a five-step plan for leading rather than managing generational differences.
ways to apply this five-step plan to each of the twelve generational sticking points.
answers to the most common questions I get asked about generational differences.

Generational tensions are inevitable, but they don’t have to leave you stuck. This book will help you to get the four generations working together in the twelve places they tend to come apart.

Haydn Shaw has researched the generations and helped clients regarding generational differences for over twenty years. He is the author of FranklinCovey’s bestselling workshops Leading Across Generations and Working Across Generations. Haydn has worked with more than 1,500 businesses (from Fortune 500 companies to start-ups), not-for-profit organizations, and governmental agencies, speaking and consulting on leadership, management, change, and generations. Haydn lives in a Chicago suburb in a multigenerational household.

Product details

ASIN ‏ : ‎ 1414364717
Publisher ‏ : ‎ Tyndale Momentum; Illustrated edition (August 1, 2013)
Language ‏ : ‎ English
Hardcover ‏ : ‎ 288 pages
ISBN-10 ‏ : ‎ 9781414364711
ISBN-13 ‏ : ‎ 978-1414364711
Item Weight ‏ : ‎ 14.4 ounces
Dimensions ‏ : ‎ 5.7 x 1.1 x 8.4 inches

Best Sellers Rank: #668,545 in Books (See Top 100 in Books)
- #779 in Christian Business & Professional Growth
- #1,487 in Human Resources & Personnel Management (Books)
- #7,131 in Leadership & Motivation

Customer Reviews:
4.5 235 ratings

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Haydn Shaw

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Haydn Shaw has researched and helped clients regarding generational differences for over twenty years. He is author Sticking Points: How to Get 4 Generations Working Together in the 12 Places They Come Apart and FranklinCovey’s bestselling workshops Leading Across Generations and Working Across Generations.

He has spoken to over 100,000 people and worked with more than 1,500 businesses (from Fortune 500 companies to start ups), not-for-profit organizations, and governmental agencies. Haydn speaks and consults on generations, leadership, management, trust, productivity and change management. The results from his long term organizational development and change projects have been written up in case studies.

Hailed as a “leadership guru” by the Washington Post, Haydn speaks and consults in excess of 160 days each year to clients who consistently invite him back. He has also worked as a senior consultant with FranklinCovey for over twenty one years. He is one of a handful of consultants in FranklinCovey to win the Chairman’s Award.

Haydn Shaw has delivered hundreds of convention keynotes or small, off-site workshops. Known for taking groups from hilarity to deep reflection, he combines rich content with use-tomorrow tools. His work makes an impact because he does his homework, customizing each speech so that they drive results.

In addition to his speaking, organizations turn to Haydn for help with generations: (1) facilitating teams through generational sticking points using the 5 step process; (2) adapting communications, policies, and systems to make each generation more productive; and (3) designing succession and leadership development plans for those who will replace the retiring Boomers.

He is also the author of the training workshops Leading through the 6 Change Reactions and Working through the 6 Change Reactions.

Haydn lives in a multi-generational household in a suburb of Chicago. Haydn, his wife Laurie, and her disabled brother are Boomer/Gen Xer Cuspers. Their four teenagers are Millennials. His mother-in-law is a Traditionalist.

For more information on Haydn visit mygenerationalcoach.com.

Customer reviews

4.5 out of 5

235 global ratings

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Janet Lauchaire

great tool for dealing with generational differences

Reviewed in the United States on July 23, 2022

Verified Purchase

As a member of the Baby Boomer generation that works with many Millennial coworkers this book helped me with insights and perspectives so we can problems solve and communicate better. We are a small (45 employee) nonprofit organization that will benefit for the 5 step strategy outline in this book. The tips in this book will also help with managers dealing with volunteers of varying age groups. A must, easy read for todays leaders.

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KG

Every working professional should read this book.

Reviewed in the United States on February 25, 2019

Verified Purchase

This book is AMAZING. Every working professional should read this book. And then read it again. Really though, there's something for everyone to take away from this. Not only is it educational, it also made me laugh from time to time. I'm not sure that was always the intent - but sometimes he really hit the nail on the head with my generation so blatantly that it made me laugh out loud and cheer.

One person found this helpful

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Art Brammer

provides good insight on other generations

Reviewed in the United States on June 4, 2016

Verified Purchase

This book did a good job of presenting the different generations and explaining how the times in which the grew up and lived influence their attitudes. He gives good strategies to help the various generations understand each other better, and communicate to solve problems. The whole book is about working with other generations in a business environment. I read it to understand different generations in a ministry environment. I did find some helpful things, though the book was not specifically written to address ministry relationships. Many issues come together when you work together in ministry: personality, culture, background, and generations. This book helped me understand the generation aspect.

3 people found this helpful

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Loren D. Deckard

Excellent for anyone working with people

Reviewed in the United States on January 15, 2014

Verified Purchase

This book gives an excellent over-view of four generations and how they function, what they expect, and what they have to contribute. It gives credit to all four generations, does not consider one "right" and another "wrong" but gives a well organized analysis that enables one to feel confident when working with people of a different generation than his own. It applies not only to the business world but to people in any role. It applies to working with people, whether in the business world, the school system, or the church. I'm giving it to friends of several generations.

One person found this helpful

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Debra Wood

Very apt management book for us all

Reviewed in the United States on October 25, 2017

Verified Purchase

Describes very well how, for the first time ever, we have four distinct generations in the workplace and other institutions. Need to learn how to approach, understand, and communicate with them differently from when we came through the ranks. Very good treatment on the subject and good writing style for me, hammering the points in repeatedly in different ways. I like his style and this book. Helped in my business.

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Alexandros Papaioannou

Useful insights but written back in 2013

Reviewed in the United States on August 8, 2021

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The content is useful and clearly provides categories and practical suggestions that you can recall for future occasions. A lot of the stuff for the behaviour of older generations are spot-on.
My main concern, and the reason to give a 3 star rating, is that the book is written in 2013 and at best cites survey data from 2011. So it probably misses latest surveys and studies that scrutinised millennials and work environment. In addition the changes in our lives due to the pandemic makes all work related books to seem outdated.
Also after about a third in the book you see the pattern in the author's proposal and it becomes predictable and a bit boring.
Bottom line, i would recommend the book but also would seek alterative modern sources to complement the subject.

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Larry Rose

Haydn nails it - generational shifts have changed the game

Reviewed in the United States on June 30, 2016

Verified Purchase

Haydn nails down the generational issues and shift that we face in the workplace. He masterfully shares facts, stories, and insights that are "spot on" to understanding our co-workers, employees, even ourselves more clearly. I have recommended this to leaders in the workplace, corporate leaders, and especially to those who are involved with companies in the strategic planning process. So much of the corporate planning process is lacking because there is a lack of understanding of the generational tides that are currently flowing in corporate America.

Reviewed in the United States on July 8, 2014

Verified Purchase

Excellent book! I have read most of the books within the past several years on generations. Haydn Shaw did an excellent presenting the research, including why generations think and act like they do. As an educator, it is important to understand the why in order to help individuals understand how to work together. This book is an easy read. I highly recommend the book anyone who works with other people - it helps you understand the differences among people and gives lots of suggestions for how to bridge the generations.

2 people found this helpful

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